EXCELLENT  
  
 Based on 206 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lolo Lo (Lo) 
 
3 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
The bike is very nice, we had some little troubles after a while but the guarantee worked perfectly. Thank you very nice experience
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 sandra martinez 
 
28 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
⭐⭐⭐⭐⭐ Excellent experience. They gave me great advice and I was able to try out the bikes at my leisure until I found the one that suited me best. I'm thrilled with my new bike. Excellent service and highly recommended.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Pack Vreugdenhil 
 
26 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
I have to be honest: I didn't expect to get *so* enthusiastic about an electric mountain bike. Since I've had it, I actually want to get on the bike again and again. Just heading into the woods, taking a ride, and enjoying the freedom — that really energizes me. I find the assistance particularly ideal. I can keep pedaling and exercising myself, but when a climb gets a bit tougher, the motor gives me just that extra push. Because of that, I also dare to ride routes that I would otherwise skip. What I perhaps like best of all is that, thanks to this bike, I am outdoors much more often. A ride is no longer just 'a quick bike ride,' but really something I look forward to. I am incredibly happy with it and would absolutely buy it again!

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sandra NUNES 
 
21 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
My husband tested the bike on its first ride and the verdict is unanimous: it's fantastic! Comfortable, smooth, and very high quality. A real pleasure to use every day; we are delighted with this purchase.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Valentin Conde 
 
8 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I've had my UB400 for a year and I'm happy with it; I've put 10,000 km on it. The problem is the rear wheel spokes; I've replaced 10 of them. They should use higher quality ones. Cheers.

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Alain K 
 
7 August 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I contacted their customer service department after a problem with my mountain bike during the warranty period, and they were very responsive! Well done on your excellent communication with your customers!

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Srđan Pejaković 
 
17 July 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I recently purchased the UrbanBiker UB400B full-suspension e-MTB, and after receiving a replacement bike, I can finally enjoy it as intended. My first bike unfortunately had a defective display that overheated during the very first ride. I contacted UrbanBiker customer support, and I was pleasantly surprised by how quickly and professionally they handled the situation. They immediately offered either a replacement display or a complete bike exchange. I chose the bike replacement, and the entire process was smooth, fast, and hassle-free. Excellent after-sales service deserves to be mentioned because it gave me confidence in the brand. The replacement bike arrived in perfect condition, and everything works exactly as expected. As for the bike itself, the value for money is outstanding. The build quality is very good, the full suspension provides excellent comfort on gravel roads and forest trails, and the 720 Wh battery offers impressive range. The Bafang motor delivers smooth and sufficient assistance for recreational riding, making climbs and longer rides much more enjoyable. The bike feels stable, comfortable, and inspires confidence, especially on rougher terrain. Overall, despite the unfortunate issue with the first bike, my experience has been very positive thanks to UrbanBiker's excellent customer service and the quality of the replacement bike. If you are looking for a comfortable full-suspension electric mountain bike with a great price-to-quality ratio, I can definitely recommend the UrbanBiker UB400B.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ramon Staub 
 
14 July 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Very satisfied

(Translated by Google, see original)
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mark Vangampelaere 
 
13 July 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Very nice and reliable bike
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 juan manuel perez bodoque 
 
2 June 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
An amazing and easy company to work with, their exceptional service makes managing purchases and after-sales support a pleasure, generating 100% trust. I highly recommend Urbanbiker Bicycles.

(Translated by Google, see original)